Dealing with Tough Negotiators

Dealing with Tough NegotiatorsDescription You can't turn every tough negotiator into a collaborative, problem solving partner. However, you can achieve more win win outcomes if you apply the right negotiating techniques. HRDQ's Dealing with Tough Negotiators helps your team develop the skills they need to be confident during every discussion. This 30 item assessment helps respondents identify their areas of strength and weakness in five key negotiating skill areas: maintaining

motivation

While it is possible to introduce the HRDQ Style Model using Playing with Style

so telephone skills training is truly essential

The card decks are reusable and all other parts are available for individual purchase

a recent survey on customer service shows that more than 50% of respondents said they hung up the phone before their problem had been addressed

gaps between the results provide the opportunity for discussion

Facilitator support materials will be available as a digital download link in your order confirmation

improved performance

ability to persuade and ask appropriate questions

and improve personal productivity – all with less stress

The Whiteout Scenario

Develop the necessary teamwork skills to excel under pressure and experience the power of team synergy